If you are not completely satisfied with your purchase, you may send the items back in its original, unused condition within 14 days of the delivery date after contacting email@example.com for an exchange or store credit. Please note: for hygiene reasons, we cannot accept returns or exchanges on earrings/pierced jewellery and bodysuits. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods. The cost of sending the original item to House of Kara is the customer’s responsibility. We will compensate by covering the cost of sending the exchange item to you. We therefore ask that you provide a confirmation of proof of posting. We will review the returned package and contact you to let you know that your exchange has been accepted. We will issue a store credit or an exchange on receipt (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition. Please allow 5 working days (from the date we receive the returned item) for an exchange to be processed. We reserve the right to withhold a refund if goods are not returned in their original condition and/or if our goods have been damaged after point of sale through misuse or carelessness. Still have questions? Email us at firstname.lastname@example.org with your full name & order number and we will get back to you within 12 hours.